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Shipping & Returns
FREE SHIPPING ON ORDERS OVER $199*
| < $200 | $199 + |
| $10 |
We will send your order by courier for FREE to a New Zealand address* |
Bulky items (5kg+) or if a promo code reduces the order value under $200.
DELIVERY ADDRESS
Please try to provide a postal address where you will be located during the day or the parcel can be left safely.
DELIVERY TIMES
Satchels + Small Boxes Nationwide 1-3 business days*
Rural Deliveries 3-4 business days on top of the above ETA^
*Delivery times are only a guide and actual delivery times may vary.
^Rural Deliveries items may be handed to a third party courier for delivery.
AUSTRALIA
(not available for bulky items over 3kg)
| < $200 | $200 - $499 | $500 - $1000 |
| $30 | $45 | $65 |
DELIVERY ADDRESS
Please try to provide a postal address where you will be located during the day or the parcel can be left safely.
DELIVERY TIMES
Estimated delivery can vary please allow 5-15 days.
INTERNATIONAL
(not available for bulky items over 3kg)
| < $400 | $400 - $1000 |
| $45 | $75 |
DELIVERY ADDRESS
Please try to provide a postal address where you will be located during the day or the parcel can be left safely.
DELIVERY TIMES
Estimated delivery can vary please allow 5-15 days.
Within 14 days of original purchase, we will happily accept a return provided that all items are in the original saleable condition and packaging.
Scotty Browns reserves the right to determine whether a product is faulty. If deemed faulty, a replacement item will be shipped where possible subject to stock availability or a refund or a store credit via a Scotty Browns Gift Card.
Scotty Browns will not be held responsible if there is a delay in delivery. In the event that your product is lost in transit, Scotty Browns will not be held liable.
Customers will be responsible for the return shipping and handling charge. Please send a copy of your order receipt with your order. Please retain your tracking information for the parcel and allow 2 business days to process the refund on receiving the goods.
Please note that once the refund is processed by Scotty Browns, the time taken for the amount to show in your bank account is dependent on each individual bank.
Any goods that are not in the original packaging, have attached tags, undamaged, and unused will not be refunded, and returned back to you.
These conditions do not affect your rights under the Consumer Guarantees Act.
ONLINE RETURNS INSTRUCTIONS
To obtain a return or exchange online, please contact the team by emaling scotty@scottybrowns.com.
You'll then need to place the item(s) for return with a copy of the order number and return to:
Scotty Browns
16 Buchan Street
Sydenham
Christchurch 8545.
Customers will be responsible for the return shipping and handling charge.
| Frame | Vado 3 frame |
| Motor | Specialized 3.1 Motor, 105Nm torque, 810W power |
| Battery |
840Wh battery |
| Fork | SR Suntour suspension fork, 120MM of travel (100MM size S) |
| Derailleur | Shimano CUES 11-speed w/ Shadow Plus |
| Brakes | TEKTRO, HD-T5040, 4- Piston Caliper |
| Rims | 27.5 front, 27.5 rear |
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