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Shipping & Returns
FREE SHIPPING ON ORDERS OVER $199*
| < $200 | $199 + |
| $10 |
We will send your order by courier for FREE to a New Zealand address* |
Bulky items (5kg+) or if a promo code reduces the order value under $200.
DELIVERY ADDRESS
Please try to provide a postal address where you will be located during the day or the parcel can be left safely.
DELIVERY TIMES
Satchels + Small Boxes Nationwide 1-3 business days*
Rural Deliveries 3-4 business days on top of the above ETA^
*Delivery times are only a guide and actual delivery times may vary.
^Rural Deliveries items may be handed to a third party courier for delivery.
AUSTRALIA
(not available for bulky items over 3kg)
| < $200 | $200 - $499 | $500 - $1000 |
| $30 | $45 | $65 |
DELIVERY ADDRESS
Please try to provide a postal address where you will be located during the day or the parcel can be left safely.
DELIVERY TIMES
Estimated delivery can vary please allow 5-15 days.
INTERNATIONAL
(not available for bulky items over 3kg)
| < $400 | $400 - $1000 |
| $45 | $75 |
DELIVERY ADDRESS
Please try to provide a postal address where you will be located during the day or the parcel can be left safely.
DELIVERY TIMES
Estimated delivery can vary please allow 5-15 days.
Within 14 days of original purchase, we will happily accept a return provided that all items are in the original saleable condition and packaging.
Scotty Browns reserves the right to determine whether a product is faulty. If deemed faulty, a replacement item will be shipped where possible subject to stock availability or a refund or a store credit via a Scotty Browns Gift Card.
Scotty Browns will not be held responsible if there is a delay in delivery. In the event that your product is lost in transit, Scotty Browns will not be held liable.
Customers will be responsible for the return shipping and handling charge. Please send a copy of your order receipt with your order. Please retain your tracking information for the parcel and allow 2 business days to process the refund on receiving the goods.
Please note that once the refund is processed by Scotty Browns, the time taken for the amount to show in your bank account is dependent on each individual bank.
Any goods that are not in the original packaging, have attached tags, undamaged, and unused will not be refunded, and returned back to you.
These conditions do not affect your rights under the Consumer Guarantees Act.
ONLINE RETURNS INSTRUCTIONS
To obtain a return or exchange online, please contact the team by emaling scotty@scottybrowns.com.
You'll then need to place the item(s) for return with a copy of the order number and return to:
Scotty Browns
16 Buchan Street
Sydenham
Christchurch 8545.
Customers will be responsible for the return shipping and handling charge.
Factor ELARA — Pure Gravel Race Speed
Fast gravel just got faster.
The Factor ELARA is built for riders who aren't interested in backing off when the road gets rough. This is a gravel race bike with one clear mission: carry serious speed across seriously rough ground.
Developed for the fastest gravel races in the world, the ELARA takes the speed and handling philosophy of Factor's road race bikes and adapts it for the demands of modern gravel racing. Developed alongside Factor Racing athletes, it evolved from an update of the OSTRO Gravel into a completely new platform built around one goal — going faster.
With massive tyre clearance, the ELARA is designed to keep charging when the surface starts throwing everything at you. Bigger tyres can absorb impacts, reduce rolling resistance across broken surfaces and reduce the risk of punctures, meaning you can hold your speed without constantly picking your way through the rough stuff.
The result is a bike that feels sharp and responsive when you're pushing hard, yet planted and composed when the terrain gets seriously rough. Exactly what you want when every second counts.
The ELARA isn't designed simply to make gravel more comfortable. It's designed to make you faster.
The purest expression of fast gravel.
| Frame | Toray®, Nippon Graphite® Pan-Based Fiber |
| Fork | ELARA Wide Stance Fork |
| Seatpost | Zero offset |
| Barstem | Black Inc Integrated Barstem Reach 80mm, drop 114mm. Multiple stem lengths and bar widths available |
| Groupset | SRAM Force E1 XPLR including powermeter 1 x13-speed |
| Bottom Bracket | CeramicSpeed T47A Aluminium cups |
| Crankset | 165 |
| Cassette | 10-46 |
| Wheelset | Black Inc 64 |
| Max Tire Clearance | 57mm measured |
| Included Accessories | Downtube storage bag |
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